Cancellation Policy

• No cancellations, refunds, or changes can be made

At present, all guests aged 18 and above must complete all doses (including 2nd dose) of their Covid-19 vaccine at least 14 days before their sailing date and provide an official proof of vaccination during check-in at the cruise terminal.

As per the latest update of the local Hong Kong authorities, children 12-17 years old who have received one dose of Fosun Pharma / BioNTech COVID-19 vaccine (Comirnaty vaccine) at least 14 days ago are deemed to have completed to have complied with the requirement of completing the COVID-19 vaccination course and are eligible to cruise with official proof of vaccination.


From 15 October 2021 onwards
Children aged 12-17 years old MUST WAIT 14 days after receiving one dose of COVID-19 vaccination before joining the cruise.

Sailings departing on or after February 9, 2022:
Passengers between the ages of 12 and 17 must ensure that they have completed two doses of Coxing's new coronavirus disease vaccine 14 days before sailing or must receive one dose of BioNTech's new coronavirus disease vaccine.

The vaccination record should be in English or Chinese issued by a healthcare institution or a relevant authority of the government of the place where the vaccine was administered, bearing the name of the guest identical to that in his/her valid travel document to show that:

1. the relevant vaccinated guest received dose(s) of vaccine against COVID-19 and the date(s) on which the dose(s) was/were administered; and
2. the name of the COVID-19 vaccine administered Guests may opt to get the PCR COVID-19 test with results within 24-hours at the self-paid Community Testing Centre.

Guests who have health conditions that prevent them from taking the vaccine must present the original hard copy of doctor's note as medical proof.

Remark: please email the medical proof with your booking ID to [email protected] 14 days prior to sail which should be reviewed by Royal Caribbean Medical Team.

• If the certificate is not approved in the end, the guest can cancel the booking and get a full refund.
• If the certificate is approved, guests need to fill in the letter provided by Royal Caribbean and bring it with them on the day of boarding for verification.

All passengers have to undergo a COVID-19 PCR nucleic acid test within 48 hours prior to boarding and obtain a negative result

Guests can download their test result & vaccination to "LeaveHomeSafe" or "iAM Smart" app. Please click here for more details.

Cruise bookings are available to Hong Kong residents:

• Hong Kong Permanent Resident with age 11 & above must bring along their HK Permanent Identity Card.
• Hong Kong Permanent Resident with age below 11 must bring along their HKSAR Re-entry Permit OR Passport.
• Hong Kong Resident (Non-Permanent) must bring along their HK Identity Card Identity Card + Passport + Multiple journeys to Hong Kong resident visa.

All government rules and regulations are subject to change at any time without notice, guests are advise to check government website for the most to date information.

Cruisecation Frequently Asked Questions

• https://royalcaribbean-cruisecation.com/faq/en/

• Goldjoy and Royal Caribbean reserve the right to change the above terms and conditions at any time. In case of any objection, Goldjoy and Royal Caribbean reserve the right of final decision.
• Other terms and conditions are subject to the "Royal Caribbean" official terms and conditions.
• Cruise Tickets will be issued one day before departure at the latest.
• The itinerary and berthing time are for reference only, if the cruise ship is unable to berth due to bad weather, heavy wind and waves or various unknown factors, all arrangements shall be subject to the cruise company’s final decision. Passengers accept full responsibility for all losses and expenses due to “Reasons beyond control”. Cruise line and Goldjoy will not be liable for any consequences. Cruise line reserves the right to change itinerary, timing of all embarkations/disembarkations, and cancel port of calls due to weather conditions or specific reasons. Passengers shall not make claim against cruise line or Goldjoy for any recovery.
• If a suspected case is found on board, the cruise itinerary will be suspended immediately and the cruise ship must return to the cruise terminal in Hong Kong. Relevant policy bureaus and departments will, depending on the situation, initiate emergency management measures, including testing, medical surveillance, and quarantine for the passengers and crew.
• The itinerary, berth location, tender service and departure time will be subject to the cruise line’s arrangements. Royal Caribbean or Goldjoy reserve the right to make the final decision.
• If our company or its service provider cancels the travel service due to "Reasons beyond control", the company reserve the right to charge a handling fee.
• Refund process would be taken around 45 days and it would be refund to your payment channel.

Include
0.15% TIC Levy

Not Include
Gratuities: USD$14.5 per person per night or Suite: USD$17.5 to be paid on board and must be settled before disembarkation