Terms of Service

These Terms of Service (“Terms”) govern use of websites, white-label booking sites, and APIs operated by Cruqo Pte Ltd (“Cruqo”, “we”, “us”), a company incorporated in Singapore. Contact: info@cruqo.com.

Cruqo provides cruise-distribution technology (Cruqo White Label and Cruqo Universal API) to travel agencies and online travel platforms (“Customers”). Travellers book through a Customer. Cruqo is a data processor for traveller personal data. The Customer is typically the controller. These Terms are the public customer-facing terms for Cruqo Pte Ltd. They are not the booking conditions of Goldjoy Travel or any other agency brand.

1. Who these Terms apply to

Website visitors of cruqo.com and related marketing pages.

Customers and their authorised users of White Label or Universal API.

B2B commercial terms (fees, term, volume) are in an Order Form or Master Service Agreement. If those conflict with these Terms, the signed Order Form / MSA controls for that Customer.

2. Accounts and acceptable use

Customers must keep credentials confidential, use single sign-on or multi-factor authentication where provided, and promptly tell Cruqo of suspected unauthorised access.

You must not: scrape or overload production systems except via documented APIs and agreed rates; probe other customers’ data; bypass access controls; or use the service for unlawful activity. Abuse may result in suspension.

3. Bookings and third-party suppliers

Cruise inventory, fares, cabin assignment, cancellation, and onboard terms are set by cruise lines and, for white-label B2C sites, by the Customer travel agency. Cruqo does not operate ships. A traveller’s contract for the cruise is with the cruise line and/or the Customer, not with Cruqo, unless a separate writing says otherwise.

4. Personal data

Cruqo processes traveller booking data to fulfil the Customer’s instructions (search, hold, book, pay). Lawful basis as processor: Customer contract and Singapore PDPA. GDPR applies only where a booking involves EU personal data for that Customer. HIPAA is not in scope.

Customer data is retained up to 90 days after contract termination unless a longer contractual or legal hold applies. Production personal data is not used in test or development environments.

Security measures are described in Cruqo’s information security programme and in the MSA with the Customer.

5. Intellectual property

Cruqo retains all rights in the platform, APIs, software, and documentation. Customers retain rights in their brands, content, and traveller data. Public cruise catalogue content may originate from cruise lines and is used under those licences.

6. Security and availability

Cruqo maintains administrative, technical, and organisational measures appropriate to a cloud booking platform, including access control, encryption in transit, logging, incident response, and supplier management.

No system is uninterrupted. Scheduled maintenance and third-party (cloud hosting, content delivery, cruise-line API) outages may affect availability. Security incidents are handled under Cruqo’s incident process.

7. Liability

To the extent permitted by law, Cruqo is not liable for indirect or consequential loss, or for cruise-line or Customer errors. Cruqo’s aggregate liability arising from these public Terms (where no MSA applies) is limited to SGD 1,000. Where an MSA applies, the MSA liability cap controls. Nothing excludes liability that cannot be excluded under Singapore law.

8. Changes

Cruqo may update these Terms. The version date in the header is the effective date. Material changes will be notified to Customers with an active MSA by email.

9. Governing law

These Terms are governed by the laws of Singapore. Courts of Singapore have exclusive jurisdiction, except that Cruqo may seek injunctive relief elsewhere to protect its platform.